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Solved!

Strange and constant noise

HP Recommended
HP Spectre x360 - 15t touch laptop;
Microsoft Windows 10 (64-bit)

Product details: HP Spectre x360 - 15t touch laptop;  Serial number [Personal Information Removed], Product Number 4VW40AV, bought on 11/25/2018

Dear Sirs,

My HP Spectre x360 Convertible 15 is running into a problem that I am not able to identify,

With no aparent reason:

t started to do an Intermittent noise, it looks like a fan (we ran hp pc diagnostics and everything ok), so we followed the steps bellow with no success:
1) we updated the bios sp 105614 version f.33 and then the noise changed (see attachment, we recorded the sound)
2) we decided to restore (we disabled the antivirus before) and it didn't finish successfully (see attachment)
Notes: We are constantly receiving notifications from RADEON (see attachment).Additionally and device manager there is "problem in other devices" (?)

Would you please help me? 

Thank you and best regards

Geraldo B.

 

 

4 REPLIES 4
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HP Support Agent
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@GeraldoCBJ

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hi 

I appreciated your answer, but unfortunelly the problem was on fun (device) It was detected  pelo HP authorized here in SP Brazil 

The issue is that they do not have the device to sell  (Fan Cooler HP L15605-001)

Would you please help me, supporting me to buy there on HP USA and sending to Brazil? 

I really need my notebook operational because I work with it! 

 

Thank you and best regards 

GCB 

 

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@GeraldoCBJ

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Thank you very much!

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