-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Strange fast clicking sound coming from HDD

Create an account on the HP Community to personalize your profile and ask a question
11-10-2020 08:02 AM
I have a 2 month old HP 15 notebook purchased from Best Buy and since I bought it the HDD has made a constant clicking noise that sounds somewhat like a “kirrrr kirrrr” noise that isn’t very loud it’s only noticeable in a somewhat quite room and an occasional loud “CLINK” noise which is a bit more noticeable I’ve run many tests on the HDD including just standard old SMART tests, HP tests and Seatools tests and they have came out good I also used crystaldiskinfo and that said the HDD was completely fine as well but I’m super paranoid about it if anyone could help me out with my issue it would be greatly appreciated
11-10-2020 05:47 PM - edited 11-10-2020 05:48 PM
I understand your concern, really I do. I had a relative's PC crash a few months back with a drive failure, so I replace the drive and restored the PC from a backup.
Then, I connected the drive to my server and threw every test at it I could find, including an exhaustive surface scan that took three days to complete. I also ran SeaTools. Everything passed with flying colors -- even though the drive was unformatted. I then reformatted it and have been using it every day since then -- and not had a single issue with it!
The message?? Despite all of our efforts, these drive failures sometimes don't make any sense.
So, my advice to you twofold: First, read the information below about making an image backup of your OS setup. That will give you something to restore FROM if the drive fails. Second, consider backing off really important files to external media -- for the same reason.
------------------------
I personally prefer to use third-party Backup solutions as they tend to be both more flexible and more reliable than any built-in solutions.
Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives.
What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD
My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.
I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore.
Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boot into Windows!
NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.
I am a volunteer and I do not work for, nor represent, HP