Strange noise from HP Omen laptop

[SnakeFighter]

Hi

I've been hearing a strange noise from my laptop recently.  It seems to be coming from the rear-right corner, where the power supply connects.  It's quite quiet, and sounds like a cross between a 1990's modem and an old HDD working hard.  When I disconnect the power supply, the sound stops for a few seconds, and then starts again.  I thought I'd fixed it when I updated my BIOS earlier, and rebooted... but then a few minutes later the sound returned.

Any thoughts?  I'm loathe to return it to HP, as I need my lappy... also I've upgraded the HDD to 2x SSDs, so I guess I'd have to put it back into its original config first.

I was also looking for a replacement PSU in case that was the issue, but am struggling to find one.  The label says replace with HP Spare 77620-001, but I can't find one on the HP site!

Using Win10 x64, all drivers etc up to date, no damage, no particular software change that I know of. 

All input gratefully received...

Charlie

[Barachiel · Accepted solution]

@SnakeFighter

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer making noise. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

Did you also try to update the chipset drivers?

If not, follow this link, do a quick search with the product number, select the right operating system,and install the chipset drivers.

Once done, also check for any blockage with the vents as well.

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉

[SnakeFighter]

Hi Barachiel

Thank you very much for your kind and helpful message!

I've followed your instructions, and after re-installing all the chipset drivers, the issue seems to have stopped.  Hooray!  Out of curiosity, are you able to give us a clue what the isse was and why this solution worked?

Many thanks again

Charlie

[Barachiel]

@SnakeFighter

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉