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‎08-09-2020 07:05 AM

HP Recommended
Product: HP Pavilion - 15-ec1021ax
Operating System: Microsoft Windows 10 (64-bit)

Hello Guys,

                     I was trying to open bottom panel of my laptop for installation of new NVMe SSD ,I managed to remove all the screw except one ,last screw is stripped ,I tried to open it using rubber band method ,it didn't work. My laptop is under warranty (2 weeks old) ,Can I ask customer care to get thus fixed and will I be charged and If yes then  how much?

1 REPLY 1

‎08-11-2020 07:08 PM

HP Recommended

@Nzera

 

Welcome to the HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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