Stuck C Key

[RogerE1]

Just recieved my new HP Pavilion - 15t-BC 2 weeks ago and am already having an issue with a constant stuck c key. The key itself does not seem physically stuck but with any text box selection c's rain down on me. Any software fixes for this?

[MKazi]

@RogerE1

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion 15-bc200 Notebook PC. I read that the C key seems to appear fine but is stuck. The letter C types repeatedly. 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

1. From Windows, search for open Keyboard.

2. On the Keyboard Properties screen, drag the Repeat delay slider to Long, and then click OK to save changes.

   Figure : Changing the Character Repeat delay setting

   

If the issue persists then please open the device manager.

Expand "Keyboards".

Right click on the drivers in keyboards and select uninstall. 

Restart the laptop and the keyboard drivers should get installed automatically. 

Finally, you may run a hardware test on the keyboard by following the below steps:

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

Figure : HP PC Hardware Diagnostics (UEFI) main menu

• Select component tests.

• Please initiate a test on the Keyboard - Quick interactive functional test of the keys on the keyboard. Click Keyboard, then Run once.

  The Keyboard Test time is 3 minutes.

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂