Subject: Concern Regarding Processor Replacement in Repair (edited)

[HerculessS]

Subject: Concern Regarding CPU Replacement in Repair (edited)

Dear HP Support Team,

My device is an OMEN by HP Gaming Laptop 16-wf0003nt.

(edited)

According to the repair status page, my device is awaiting parts including a CPU replacement. However, I noticed that the replacement CPU listed is an Intel® Core i7-13700H.

My original CPU is an Intel® Core i7-13700HX, which provides higher performance and power limits compared to the “H” model. If my laptop is repaired with an i7-13700H, this would downgrade the performance compared to the factory specifications of my device.

I kindly request confirmation that my laptop will be repaired with the original Intel® Core i7-13700HX processor, as per the factory configuration. The other parts listed (battery, top cover, etc.) seem compatible, but the CPU downgrade would not be acceptable.

Please escalate this issue if necessary. I want to ensure that my device is repaired with the correct original parts.

Thank you for your support.

Sin

 

(Edited)

 

cerely,

Adem Akgül

[Hawks_Eye]

Hi @HerculessS 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye