Sudden Low CPU usage

[AliMehdiI]

Hi Hp community, I would like to share that I am experiencing bad performance on my laptop. Whenever I use my laptop on battery (not while charging) I seem to have a lot of lag I am unable to browse chrome properly until I plug in my battery. It did not used to be like this. If I launch a game and then play the game then suddenly during a match my fps will drop to 2-3 fps which is annoying so I tried to check what could be the problem in task manager. Whenever I experience a frame drop from 60 fps to 2 fps my CPU usage goes down by a lot. This does not happen for a specific game, It happens on the entire windows system. For example I was watching YouTube today and the low CPU usage made the video almost unplayable. I plugged in the battery this time the problem stopped. When I unplugged the battery the problem solved, no more stutters but if I restart my laptop again Ill be experiencing the stutters again. Please help me as I share you some info

[ub6424]

Hello @AliMehdiI 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[AliMehdiI]

Sure here you go