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‎10-29-2022 06:55 AM

HP Recommended
Product: HP Pavilion Gaming Laptop - 16-a0022tx
Operating System: Microsoft Windows 11

While working on the laptop it automatically scrolls down even though the page down button has been broken by me in anger but the issue is still not resolved 

Category:
1 REPLY 1

‎10-30-2022 03:02 AM

HP Recommended

Hello @Hritesh97 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

--->>> Send screenshot

 

(3) Please report your results

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