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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Sudden shut down when battery level is under 25%

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07-30-2021 09:52 AM
Please pardon my English since it's not my mother language. I have a hp elitebook x360 1030 g2 , and i have a problem with the battery , every the battery level is below 25% the computer automatically shutdown and it not turning on until I plug it in .
Solved! Go to Solution.
Accepted Solutions
07-30-2021 12:41 PM
If you have not done so, it is likely time to replace the battery.
The computer is shutting down because the resources required to run the system are not being met.
The computer shuts down to protect itself from losing data or hurting the Operating System.
Open the service manual:
HP EliteBook x360 1030 G2 - Maintenance and Service Guide
The part number and battery replacement procedure are located on Page 29
Description Spare part number
3-cell, 57-WHr, 4.94-AHr, Li-ion battery (includes cable) 863280-855
Additional Information...
===============================================
"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery
- Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.
Battery Swelling / Swollen – Start Here
===============================================
Run Component Tests – How to
This section does not apply to a bloated, inflated, swollen battery.
If you know the battery is failing / has failed - skip this section.
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
And
Video Help
How To Generate A Detailed Laptop Battery Report
===============================================
HP Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
===============================================
Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
===============================================
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP EliteBook x360 1030 G2 Notebook PC
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
07-30-2021 12:41 PM
If you have not done so, it is likely time to replace the battery.
The computer is shutting down because the resources required to run the system are not being met.
The computer shuts down to protect itself from losing data or hurting the Operating System.
Open the service manual:
HP EliteBook x360 1030 G2 - Maintenance and Service Guide
The part number and battery replacement procedure are located on Page 29
Description Spare part number
3-cell, 57-WHr, 4.94-AHr, Li-ion battery (includes cable) 863280-855
Additional Information...
===============================================
"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery
- Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.
Battery Swelling / Swollen – Start Here
===============================================
Run Component Tests – How to
This section does not apply to a bloated, inflated, swollen battery.
If you know the battery is failing / has failed - skip this section.
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
And
Video Help
How To Generate A Detailed Laptop Battery Report
===============================================
HP Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
===============================================
Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
===============================================
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP EliteBook x360 1030 G2 Notebook PC
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"