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HP Recommended
Hp Elitebook x360 g2 1030
Microsoft Windows 10 (64-bit)

Please pardon my English since it's not my mother language. I have a hp elitebook x360 1030 g2 , and i have a problem with the battery , every the battery level is below 25% the computer automatically shutdown and it not turning on until I plug it in .

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@OmarRo 

 

If you have not done so, it is likely time to replace the battery.

The computer is shutting down because the resources required to run the system are not being met.

The computer shuts down to protect itself from losing data or hurting the Operating System.

 

Open the service manual:

 HP EliteBook x360 1030 G2 - Maintenance and Service Guide

 

The part number and battery replacement procedure are located on Page 29

 

Description                                                                                              Spare part number
3-cell, 57-WHr, 4.94-AHr, Li-ion battery (includes cable)            863280-855

 

Additional Information...

 

===============================================

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

 

Battery Swelling / Swollen – Start Here

 

===============================================

Run Component Tests – How to

 

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

===============================================

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

 

===============================================

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" (or are missing from the list) are not available from HP.

 

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

 ===============================================

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook x360 1030 G2 Notebook PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@OmarRo 

 

If you have not done so, it is likely time to replace the battery.

The computer is shutting down because the resources required to run the system are not being met.

The computer shuts down to protect itself from losing data or hurting the Operating System.

 

Open the service manual:

 HP EliteBook x360 1030 G2 - Maintenance and Service Guide

 

The part number and battery replacement procedure are located on Page 29

 

Description                                                                                              Spare part number
3-cell, 57-WHr, 4.94-AHr, Li-ion battery (includes cable)            863280-855

 

Additional Information...

 

===============================================

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

 

Battery Swelling / Swollen – Start Here

 

===============================================

Run Component Tests – How to

 

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

===============================================

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

 

===============================================

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" (or are missing from the list) are not available from HP.

 

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

 ===============================================

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook x360 1030 G2 Notebook PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.