Suddenl Some Keys in keybord are not working

[Sam1908]

Hello,

I had a problem with the laptop key board which developed suddenly, many of the letters are not working ( T, Y,4,5 ) one of he control keys and 4 or 5 other keys.i tried to uninstall and reinstall the driver of keyboard, i updated the BIOS, i removed the keys and cleaned, and to make sure no one is stuck, i changed the keyboard in language settings,- still all these keys are not working- the only thing which worked is using an external keyboard.

i use my lap top out of office and with customers, and i cannot carry the external keyboard,

do you have any suggestion to help me in this issue.

Many thanks

[KrazyToad]

@Sam1908

Welcome to HP Community

I have gone through your Post and would like to help

Please run a Keyboard Test. If the Test fails contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

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