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LanceA2 Honor Student
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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

HP Spectre x 360 - 15 - blO12dx convertible
Microsoft Windows 10 (64-bit)

All of the sudden, My Laptop's battery charge Icon (at bottom right of screen) registered "Battery plugged in and Not charging".

 

I removed the Laptop bottom cover and then disconnected and reconnected the battery.  Then after start up, the Bottom right Icon registers "No Battery Detected".   I must then go into "Device Manager", select Batteries,  then right click on "Microsoft ACPI - Compliant Control Method Battery".  Then Select and choose "Uninstall Device".

 

This completely remove the Battery Icon fron the bottom right of my LapTop.   Then in the same "Device Manager" window, select "Action" at the top left of window.  Then select "Scan for hardware changes".    THIS brings back the recognition of a connected battery and the bottom right Battery Icon.  However, now the Battery charge Icon again reads, "Plugged In and Not Charging"!

 

So, I purchased a new exact replacement Battery and plugget it into my LapTop.  This battery did come with approximately 40% charge and DID run the computer fully without the charger attached until it ran out of power.   But, My Laptop never went into CHARGE MODE even with the new battery attached.   All registered exactly the same as noted above with the original battery?????????

 

Also, With Either Battery installed, At Start UP, This Window Temporarily Appears:

 

 

"HP Battery Alert

 

The system has detected the storage capacity of the battery stated below to be very low.  For optimal Performance, this battery may need to be replaced.

 

Primary (Internal) Battery  (601)

 

Enter - Continue Startup"

 

 

I have seen On-Line that this issue has become fairly common, but No answeres yet?   Please help as I can now ONLY use my Laptop when Plugged in.  I have a THIRD new replacement battery on the way, but I am convinced that it Aint a battery problem.

 

Lance A,

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HP Support Agent
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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

@LanceA2

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

I suggest you update the BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl000-x360-convertible-pc/13823372/mo...

 

Then run a Battery Diagnostic

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power>Battery

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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LanceA2 Honor Student
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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

I followed your attached instructions to the letter, including updating the BIOS.  Unfortunately,  it still says (bottom right battery icon) "plugged in, not charging".  Or, it may not show the battery icon at all, as at this very moment.

 

Lance A. Akridge

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LanceA2 Honor Student
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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

UPDADTE:

 

After following your above instructions, including "Updating the Bios",  then F-2 and "Battery Test".  Battery Check:  now says:

Primary- Replace (42)

FAILURE ID:  6AJQC- 8MA98D - MFPUQJ - COATO3

Product ID:  Z4Z35UA#ABA

Component Test:  FAILED

 

Lance A Akridge  

 

 

 

 

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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

 

@LanceA2

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @KrazyToad, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

 

I'm afraid the failure ID you've mentioned is incomplete, please mention the complete ID so that I may have it deciphered,

That said, you can also refer to my private message with the complete failure ID and they should be able to replace or repair the appropriate part to resolve the issue:

 

That said, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

 

I hope your day gets better, good luck.

Riddle_Decipher
I am an HP Employee

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Dino_87 Honor Student
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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

I have the same problem. 

 

My HP Spectre battery swelled so much the whole laptop was deformed and pushing the mousepad and keyboard out. Its a 2017 Spectre x360 15t.  However, the battery was still detected and charging fine.

 

The battery was replaced with identical model "KB06XL". 

 

After replacing the battery, the laptop now says "no battery detected".  It turns on fine when its plugged in. 

 

Went into BIOS, ran the component check, and Battery Check says "NOT INSTALLED".  

 

Also tried uninstalling battery drivers and restarting and still same issue. Just shows a battery icon with an X in the middle. 

 

 

 

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Suddenly, "No Battery is Detected" for my HP Spectre x 360 - 15 - blO12dx . Even with New battery.

@Dino_87

 

You can try updating the BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl000-x360-convertible-pc/13823372/mo...

 

If the issue persists please contact HP Support for Service Options

 


Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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