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‎01-19-2022 06:38 AM

HP Recommended
Product: HP EliteBook 830 G5 Notebook PC
Operating System: Microsoft Windows 11

Rebuilding laptop with fresh install of Windows 11.  Installed latest version of Support assistant: Version: 9.12.43.0.

Updates not working:

SteveNLCA_0-1642599444860.png

Any suggestions?

Thanks 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2022 08:11 AM

HP Recommended

@SteveNLCA 

Hello,

To resolve this issue, try updating HP Support Solutions Framework as follows:

  1. Close the HP Support Assistant application.
  2. Download and run HP Support Solutions Framework.
  3. Follow the on-screen instructions to complete the installation of HP Support Solutions Framework.
  4. Open the HP Support Assistant application, then check for updates again on your computer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎01-19-2022 08:11 AM

HP Recommended

@SteveNLCA 

Hello,

To resolve this issue, try updating HP Support Solutions Framework as follows:

  1. Close the HP Support Assistant application.
  2. Download and run HP Support Solutions Framework.
  3. Follow the on-screen instructions to complete the installation of HP Support Solutions Framework.
  4. Open the HP Support Assistant application, then check for updates again on your computer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

2 people found this reply helpful
Was this reply helpful? Yes No

‎01-19-2022 09:01 AM

HP Recommended

Thanks so much. Problem solved.

 

Steve

1 person found this reply helpful
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‎01-19-2022 09:35 AM

HP Recommended

@SteveNLCA 

Thanks for your return,

 

I welcome you to the English HP community support.

Congratulations! :SocialCare:


Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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