Support For Laptop sent to HP for repair. Getting nowhere with telephone support

[NatashaP]

Can anyone help? I sent my PC off for repair on the 5th September after speaking to someone on the phone and sending the photo below as to what the problem was. I have been on the phone to numerous people who have told me differing information which i feel is just lip service to get rid of me. I have had various reasons such as water in keyboard, other keyboard related problems. I know for a fact that the keyboard was in perfect working order before being sent. Multiple people have promised someone will call back. I am still waiting a phone call. I have managed to get the CSO number and can see that correspondence was sent (apparently) on the 12th September. I have received no correspondence from HP. The laptop is needed urgently for work, and I would be none the wiser without trying to contact HP. I really need help in finding out what is actually wrong and to get my PC back. The pc case was coming apart with the screw that you can see in the picture not screwing back in. This PC is 8 months old and has had no misuse.  Any help would be appreciated. 

[Dragon-Fur]

@NatashaP 

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