Support Needed: GPU Performance Issues on HP Victus 15-Fb0147AX

[Venom21]

I was initially very satisfied with the performance of my HP Victus 15-Fb0147AX laptop. However, since summer began, I have been experiencing significant FPS drops and stuttering. I monitored the temperatures using MSI Afterburner and noticed that the GPU (RX 6500M) is throttling at 75°C, which seems abnormal; the typical throttling limit is 90°C. The CPU temperatures are fine, also with a 90°C limit.

This situation is frustrating, as I can’t play games effectively due to the GPU throttling. Additionally, I noticed that there hasn't been a BIOS update from your end, and the advanced tab in the BIOS is locked.

If there’s a way to resolve this issue, please let me know quickly. I attempted to adjust the limits with MSI Afterburner, but it appears the GPU settings are locked by HP. Please advise on how I can fix this.

[Nal_NR]

Hi @Venom21,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be to experience significant FPS drops and stuttering in your HP Victus 15-Fb0147AX, especially when you're trying to enjoy gaming. Let's work together to see if we can improve your GPU performance.

• Have you noticed any specific games or applications that are affected more than others, or is the issue consistent across all games?
• Did the performance issues start suddenly, or did they gradually worsen over time since the summer began?
• Are you using the laptop on a flat surface, and is the cooling system (fans and vents) clean and unobstructed?

Try the following. 

Check for Dust and Cooling:

• Ensure that the laptop's vents and fans are clean. Dust accumulation can lead to overheating and throttling.
• Use compressed air to gently clean the vents, or if you're comfortable, you can open the laptop to clean it thoroughly.

Adjust Power Settings:

• Go to Control Panel > Hardware and Sound > Power Options and select High Performance.
• Click on Change plan settings, then Change advanced power settings. Under PCI Express > Link State Power Management, set it to Off. This can help improve performance by preventing the GPU from throttling due to power saving features.

Update GPU Drivers:

• Visit the AMD website and download the latest drivers for your RX 6500M GPU. Installing the latest drivers can resolve performance issues and ensure your GPU is functioning correctly.
• Use the Device Manager to check if there are any updates available for the GPU driver.

Monitor Background Processes:

• Open Task Manager (Ctrl + Shift + Esc) and check for any resource-hogging applications or processes running in the background that could be impacting performance.
• Close any unnecessary applications while gaming to free up resources.

Lower Graphics Settings:

• While this isn't a permanent fix, temporarily lowering the graphics settings in your games can help reduce the load on your GPU and improve FPS until a more permanent solution is found.
• Additionally, you can try setting the game to run at a lower resolution.

If these steps do not resolve the issue and you're still experiencing throttling at 75°C, it may be worthwhile to contact HP Phone Support for further assistance, especially since the advanced BIOS settings are locked.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Venom21]

@Elohi_NR

My temperatures are normal. The throttle limit for both CPU and GPU should be 90°C, as seen in my Nitro 5. However, the RX 6500M throttles at 75°C, causing FPS drops and stutters. This isn't a heating issue; it's due to an incorrectly set temperature limit on your end. This problem occurs in all games once I reach 75°C. 

Everything is updated.

[Nal_NR]

Hi @Venom21 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!