-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP Community Forum.
Might more than one thing going in.
Ideas / Solutions
====================================
Connection / Download - HP Support Assistant
The issue could be the result of a connection error -- the software cannot be downloaded using the HP Support Assistant.
>>> The fix is to download / save / install that software manually
======================================
You can also try
Restart everything, ideally including the router that controls your network.
======================================
You could also try
Uninstall the HP Support Assistant from Settings > Apps > Apps and Features
NOTE: Windows 11 > Settings > Apps > Installed Apps
Restart the computer and log in
Get and install a new copy of the application
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Information / Video / White Paper / Download
HP PCs - Using HP Support Assistant (Windows)
Technical white paper - HP Support Assistant
====================================
Operating System - Version Detection -
Compiling the list of drivers / software updates
HP Support depends on the hardware it finds in your system -- and what HPSA finds at the system's support website
HP Support Assistant might get into trouble when there are specific versions of the Operating System listed as possible candidates for software and drivers.
Software and drivers for HP EliteBook 830 G8 Notebook PC (19C72AV)
If the HPSA does make a choice and the software / driver is either not appropriate for a specific version OR if the selection criteria fails in any other way, the download might fail to complete.
What else?
====================================
Business Class Software Update Managers -
You can choose to not use the HP Support Assistant.
Your business class Elitebook is supported by the commercial software for installing / deploying HP software and drivers: HP Image Assistant
Notes
- HPIA is not "plug and play" software -- it is fairly use for simple updates and the documentation is decent.
- HPIA is more flexible and more powerful software than it's consumer grade counterpart (HPSA).
- HPIA can handle fussy BIOS updates, even when the user chooses to download / install the BIOS update in combination with other drivers / software.
Client Management Solutions - Overview
HP Client Management Solutions support most HP commercial desktops, notebooks, and workstations.
Client Management Solutions – Manageability Tools
Examples
Single System Management Software – HP Image Assistant
Many newer business (commercial) computers are supported in the HP Image Assistant management grade software.
At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.
HPIA Information and Download
Business Systems - Client Management Solutions (software management)
Scroll to the bottom of the Website for additional information and links.
HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.
HP Image Assistant can be downloaded at the HP Manageability website.
From the Image Assistant Web page:
Excepted at this writing:
| HP EliteBook 830 G8 Notebook PC HP EliteBook 840 G8 Notebook PC HP EliteBook 840 Aero G8 Notebook PC HP ZBook Firefly 14 inch G8 Mobile Workstation PC | ✓ v1903 (Updated: 2023-03-20 ) ✓ v1909 (Updated: 2023-03-20 ) ✓ v2004 (Updated: 2023-03-20 ) ✓ v20H2 (Updated: 2023-03-18 ) * ✓ v21H1 (Updated: 2023-03-18 ) ✓ v21H2 (Updated: 2023-03-20 ) ✓ v22H2 (Updated: 2023-03-18 ) | ✓ v21H2 (Updated: 2023-03-18 ) ✓ v22H2 (Updated: 2023-03-18 ) |
HP Image Assistant Installation Path Notes
The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.
Once installed, (Optionally) PIN the software executable to Windows Start and or Taskbar
Optionally, the software executable can be “sent to Desktop” as a shortcut
When changing versions of the software, links and PINNED shortcuts must be checked and updated manually
For example,
When updating to version C:\SWSetup\SP121443
Before updating to the current / latest version
If you have the older version "Pinned" to Start
Then
Open Windows Start (Windows key)
Find and UNPIN the (old) HP Image Assistant
Open Windows Explorer
Navigate to C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Remove / Delete the link to the older version of the software
If you have an older version icon shortcut set on the Desktop
Either manually remove the old icon / shortcut from the Desktop
OR
Open Windows Explorer
Open / Navigate to your user account.
Open the Desktop Folder
Right-Click on the shortcut and remove / delete the old shortcut
Next,
Download and install the latest version of HP Image Assistant
Next,
For the purposes of this example,
Open File Explorer and Navigate to the new / current path to the software: C:\SWSetup\SP121443
Find and Right-Click on HPImageAssistant.exe
PIN to Start
Optionally
Send to Desktop (create shortcut)
Example - HP Image Assistant - Menu
References / Resources
HP Support Assistant | 9.23.20.0 Rev.A | 168.3 MB | Jan 24, 2023 | Download |
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP EliteBook 830 G8 Notebook PC (19C72AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community Forum.
Might more than one thing going in.
Ideas / Solutions
====================================
Connection / Download - HP Support Assistant
The issue could be the result of a connection error -- the software cannot be downloaded using the HP Support Assistant.
>>> The fix is to download / save / install that software manually
======================================
You can also try
Restart everything, ideally including the router that controls your network.
======================================
You could also try
Uninstall the HP Support Assistant from Settings > Apps > Apps and Features
NOTE: Windows 11 > Settings > Apps > Installed Apps
Restart the computer and log in
Get and install a new copy of the application
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Information / Video / White Paper / Download
HP PCs - Using HP Support Assistant (Windows)
Technical white paper - HP Support Assistant
====================================
Operating System - Version Detection -
Compiling the list of drivers / software updates
HP Support depends on the hardware it finds in your system -- and what HPSA finds at the system's support website
HP Support Assistant might get into trouble when there are specific versions of the Operating System listed as possible candidates for software and drivers.
Software and drivers for HP EliteBook 830 G8 Notebook PC (19C72AV)
If the HPSA does make a choice and the software / driver is either not appropriate for a specific version OR if the selection criteria fails in any other way, the download might fail to complete.
What else?
====================================
Business Class Software Update Managers -
You can choose to not use the HP Support Assistant.
Your business class Elitebook is supported by the commercial software for installing / deploying HP software and drivers: HP Image Assistant
Notes
- HPIA is not "plug and play" software -- it is fairly use for simple updates and the documentation is decent.
- HPIA is more flexible and more powerful software than it's consumer grade counterpart (HPSA).
- HPIA can handle fussy BIOS updates, even when the user chooses to download / install the BIOS update in combination with other drivers / software.
Client Management Solutions - Overview
HP Client Management Solutions support most HP commercial desktops, notebooks, and workstations.
Client Management Solutions – Manageability Tools
Examples
Single System Management Software – HP Image Assistant
Many newer business (commercial) computers are supported in the HP Image Assistant management grade software.
At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.
HPIA Information and Download
Business Systems - Client Management Solutions (software management)
Scroll to the bottom of the Website for additional information and links.
HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.
HP Image Assistant can be downloaded at the HP Manageability website.
From the Image Assistant Web page:
Excepted at this writing:
| HP EliteBook 830 G8 Notebook PC HP EliteBook 840 G8 Notebook PC HP EliteBook 840 Aero G8 Notebook PC HP ZBook Firefly 14 inch G8 Mobile Workstation PC | ✓ v1903 (Updated: 2023-03-20 ) ✓ v1909 (Updated: 2023-03-20 ) ✓ v2004 (Updated: 2023-03-20 ) ✓ v20H2 (Updated: 2023-03-18 ) * ✓ v21H1 (Updated: 2023-03-18 ) ✓ v21H2 (Updated: 2023-03-20 ) ✓ v22H2 (Updated: 2023-03-18 ) | ✓ v21H2 (Updated: 2023-03-18 ) ✓ v22H2 (Updated: 2023-03-18 ) |
HP Image Assistant Installation Path Notes
The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.
Once installed, (Optionally) PIN the software executable to Windows Start and or Taskbar
Optionally, the software executable can be “sent to Desktop” as a shortcut
When changing versions of the software, links and PINNED shortcuts must be checked and updated manually
For example,
When updating to version C:\SWSetup\SP121443
Before updating to the current / latest version
If you have the older version "Pinned" to Start
Then
Open Windows Start (Windows key)
Find and UNPIN the (old) HP Image Assistant
Open Windows Explorer
Navigate to C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Remove / Delete the link to the older version of the software
If you have an older version icon shortcut set on the Desktop
Either manually remove the old icon / shortcut from the Desktop
OR
Open Windows Explorer
Open / Navigate to your user account.
Open the Desktop Folder
Right-Click on the shortcut and remove / delete the old shortcut
Next,
Download and install the latest version of HP Image Assistant
Next,
For the purposes of this example,
Open File Explorer and Navigate to the new / current path to the software: C:\SWSetup\SP121443
Find and Right-Click on HPImageAssistant.exe
PIN to Start
Optionally
Send to Desktop (create shortcut)
Example - HP Image Assistant - Menu
References / Resources
HP Support Assistant | 9.23.20.0 Rev.A | 168.3 MB | Jan 24, 2023 | Download |
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP EliteBook 830 G8 Notebook PC (19C72AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community