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‎06-14-2020 11:17 PM

HP Recommended
Product: Pavilion dv5-1003nr
Operating System: Microsoft Windows 10 (64-bit)

HELLO, my laptop does not recognize my new ssd only after starting the installation is that it recognizes it but in the BIOS it does not appear. For this reason the installation of windows 10 cannot start. I have tried updating the BIOS but something happens on the page of HP SUPPORT that this model does not appear. I would appreciate any help

1 REPLY 1

‎06-19-2020 11:54 AM

HP Recommended

@Rene1990 Welcome to HP Community!

 

I understand that you are unable to recognize the new SSD.

 

What is the size of the SSD and how you are connecting?

 

I have checked the manual your model does not support SSD.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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