Sw HP Support Assistent reports that battery calibration in required

[Mauro58]

Yesterday I have started up a new laptop Pavilion 15-cw1085n. The sw HP Support assistant indicates that a battery calibration  is required.

I have applied the istruction (charging until 100% for 2/3 hours)  but the problem is not solved. The battery seems ok. Now I am trying to discharging the battery until 7% (threshold for suspension mode) and then recharging until 100%.

Thanks for help.

[Echo_Lake]

@Mauro58

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.