Switch on Intel Optane Memory on Pavilion 15-cx0055ur

[Nurbolat]

I have Pavilion 15-cx0055ur, which has Intel Optane. When I try to install the driver, it says unsupported bios or bios not in UEFI mode. I have InsydeH20 rev5.0 bios, i tried to update it from the hp website, still get the same message. I have a suspision that the insyde bios is not updated, however it runs on uefi mode. Can anybody help by saying does actually insydeh20 support optane and how should I update it.

thank you

[Echo_Lake]

@Nurbolat
Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you are experiencing an error "Unsupported BIOS" when trying to enable Intel Optane Memory, I appreciate your efforts to try and resolve the issue.

I’d like additional information in order to troubleshoot:

• Could you please the share the screen of the disk management?
• The easiest way to open Disk Management in Windows 10 is from computer Desktop. Right click on Start Menu (or press Windows+X hotkey) and then select "Disk Management".​​​​​​​
• Did this happen after a recent window or software update?

Keep me posted for further assistance.

[Nurbolat]

The version of Windows is russian, hope you will understand what is going on here. The laptop was without windows and I installed Windows and drivers myself. So, for now, the only problem is Optane driver, since the loading of Windows is too long. Thank you in advance. 

[Echo_Lake]

@Nurbolat

Thank you for posting back. 

I believe you're using a non-licenced version of the Microsoft Windows operating system. After you've installed Windows 10 without a key, it won't actually be activated. 

In order to install a clean windows operating system, you should use a licenced version of windows, either you can purchase one from Microsoft or you can use recovery media if you've created one. 

Hope this helps! Keep me posted for further assistance.