Switchable graphics Blue Screen of Death

[sherlock_pipe]

Hello, I bought my HP 15-BS17NL 1 year ago. Since when I bought it, until today, there have been some 50 "Blue Screen of Death" type suddens stops.
I tried anyway, reinstalling the drivers, reinstalling Windows 10 completely several times. I think that the error is due to the Intel/ADM switchable graphics drivers, because when I disable the AMD dedicated unit, I don't have any problems. My warranty expires in 35 days. Is it a know issue of the model? Should I take it to repairing? How long would it take to have it repaired? Thank you very much.

[DavidSMP]

@sherlock_pipe,

Good Day. Thank you for stopping by the Hp community. I reviewed the post. Superb troubleshooting and terrific diagnosis of the issue. Kudos to you for that.

It looks like a hardware issue with graphics as you rightly pointed out. Let's try these steps once:

• Run all Windows 10 updates completely.
• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: : http://hp.com/drivers Select the country and type the product# of the unit. Then follow the onscreen instructions.
• Also run all HP support assistant updates and install them correctly.

Now check if the issue gets resolved. If it continues, then the notebook needs to be repaired as there is more to it than meets the eye. I am being honest about it here by keeping your best interest in mind.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[sherlock_pipe]

Dear David, many thanks for your feedback.. unfortunately yours seems a very basic troubleshooting I've already tried many times. In details:

Run all Windows 10 updates completely. >> always kept up-to-date
Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers. >> done 
Check the box that states delete the software for this device. 
Then restart the computer and update the bios chipset and graphics drivers from this link: : http://hp.com/drivers Select the country and type the product# of the unit. Then follow the onscreen instructions. >> always done with HP support Assitant, always kept up-to-date 100%
Also run all HP support assistant updates and install them correctly. >> as well

I guess I'll need to send my pc for repairing. I'd need to now in advance how it'll take, as I'm using it for writing my thesis.. so it's kinda the worst possible moment to do that but the warranty is expiring soon. Thanks in advacne if you'll want to support me in this porcedure.

[DavidSMP]

@sherlock_pipe,

I read your quick response. Thanks for the update. It is awesome to hear from you again and your patience and efforts are truly appreciated. The steps given were the steps required to isolate the issue. So please follow the steps mentioned in my private message for further assistance.

Thanks and have a great week ahead.

[sherlock_pipe]

Sure, but I see no private messages..

[DavidSMP]

@sherlock_pipe,

I read this post. I will resend the private message. Check the upper right corner of our forums page and look for an envelope icon beside the bell icon for private message notifications.

Thanks and have a blessed day ahead.