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jarkky
Level 3
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Solved!

Swolled battery found during laptop opened inspection

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HP ENVY - 17t-ce000 CTO
Linux

It seems that this laptop battery is swollen. Is this a big problem?

153676212_297358938388952_76300769790661532_n.jpg

How to get a new battery for this laptop?

 

4 REPLIES 4
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 5
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@jarkky

 


Welcome to HP Support Community

 

I understand your concerns

 

I suggest you contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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jarkky
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Level 3
38 19 5 0
Message 3 of 5
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First it gives:

Oops! We can't find that page, but here's the good news - we've got other ways to find what you need.

But I get that page open:

I find my product, but still, I can not find how to order the battery.

 

I can see below window:

jarkky_1-1614998330417.png

but there is no way to make order for new battery...

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 5
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@jarkky

Thank you for posting back. 

 

Don't worry as I'll be glad to help, 
Your computer supports a 3-cell, 52 Whr, polymer/prismatic-mix battery and this is the part number: L09281-855 by just entering the part number in google search will help you to locate a replacement battery. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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jarkky
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This looks indeed best solution, searching with google or yahoo search.

Looks like giving more answer than directly at the merchant page.

There looks to be issues as this with the other user also (even with new battery):

CUSTREV1.png

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