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‎08-12-2020 11:38 PM

HP Recommended
Product: Spectre 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I bought the Spectre when it was a fairly new release and I have recently started to notice that it no longer sits evenly on the desk, it appears to have a bulge underneath and on the keyboard to the right of centre. I suspect this is a swollen battery? Is there anything that can be done and is it safe?

3 REPLIES 3

‎08-13-2020 10:27 AM

HP Recommended

@Chris_J2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎08-15-2020 01:19 AM

HP Recommended

Hi and thanks for the response. I have managed to source a replacement battery, on the way to solving the problem!

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‎08-15-2020 03:51 PM

HP Recommended

@Chris_J2

Thank you for posting back. 

 

Work on it as per your convenience and keep me posted on the results.

 

 

ECHO_LAKE
I am an HP Employee

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