Swollen Battery

[Thomas31093]

I  hate when a company does not stand behind their product.    I have a Pavilion laptop with the internal battery that started swelling.   Any others had this issue?   I the internal battery.   I removed it today and it looked like a pillow it was swollen so badly.   There was a battery recall, but HP Battery Safety dept said my battery wasn't under recall.  I looked up on a page that show affected laptops and ones with different serial numbers that used the same battery were affected by recall.  How is it that if I have the same part number battery as ones under recall mine is not recalled?  I understand there could be different lot runs of batteries, but mine is suffering the same conditions as the recalled batteries.   Mine was swollen on both sides, causing the back case and the keyboard to have a bulged area on both.    HP has some of the worst customer service menus on the automated phone system.  The personnel at the battery recall number where rude and hung up the phone on me.   As far as I am concerned, I will no be recommending HP to anyone.   I can see the batteries listed online pretty inexpensive and won't be hard to replace, but it being a manufacturing defect, HP should replace it.   My computer is in excellent condition and never been exposed to water.  

Is there anyone who has had the swollen battery issue with their HP and what did you do to resolve it?   

[Huffer]

Yes I actually have. I checked to see if it is under warranty. It was not. I replaced it. It's not a manufacturing defect. It is a known property of Lithium ion battery technology. Cell phone and laptop batteries can and do swell. The state of the art at this point does not allow it to be completely prevented. Sorry not to endorse your theory. 

[Thomas31093]

All my cell phones with a lithium ion batteries have never had this issue.  I understand the laptop battery is larger and powers more, but todays smartphones use the same battery technology.    My prior Compaq, HP laptops, the batteries lasted years compared to the 2 yrs I have owned this computer.  The defective battery manufacture date was 2016/05, this was during the time the batteries where under recall and the recall was expanded after that time.   I purchased this laptop new, it is in excellent condition and never been abused, never stored in high temperatures,  had moisture exposure  or anything liquid spilled on it.   I could understand the battery swelling especially if it had been left in a car during summer.   At one time this laptop under normal use, did get hot to touch, which is another issue with the defective batteries.   At that time it got hot, I did stop all operations, could hear the fan running and allowed computer to cool and then I shut the computer down.  This battery started swelling after this happened. 

[Huffer]

Swelling happens in a small percentage of cases so you can own 10 cell phones and 5 laptops and never see it. The problem generally comes on older batteries and yours is now nearly 3.5 years old which is at the margin of expected battery life. I just had the same thing happen on my personal Zbook 15 G3. About 3.5 years old. Over a span of about 30 days the battery swelled up so I replaced it. It was still testing OK even with swollen cells.