Swollen/Bulging battery - How to find/buy battery replacement?

[barom138]

Hi everyone, 

I recently opened up my laptop (HP Envy x360 15z) to upgrade the hard drive and noticed the battery had swollen or deformed (see picture below). It's not flat at all. Finally explains weird issues with the touchpad. Laptop is from Dec 2018 so warranty is out, and looks like unless it's part of a recall (which to my knowledge it's not), I have to pay for replacement myself. I'm curious if anyone knows how I can look up the part number and where I can order the battery?

Your help would be greatly appreciated,

barom138

[Dragon-Fur · Accepted solution]

@barom138 

Open

 Maintenance and Service Guide

Replacement procedure and part number on Page 26

Description                                                                                              Spare part number

3-cell, 52-WHr, 4.55-AHr, Li-ion battery (includes cable)                 L09281-855

HP does not sell this part number.

I found lots of references - take you pick amongst your favorite online merchants.

For example, I found this part at Amazon, eBay, ImpactComputers, and others.

Can't find an "HP" original?  Purchase a compatible battery of the correct part number.

No worries.

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

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Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

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HP ENVY x360 - 15z-cp000 CTO 

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[barom138]

Thank you so much @Dragon-Fur. I've ordered a battery from ebay, listing claims it is genuine, I hope this is true.

[Dragon-Fur]

@barom138 

You are welcome.

"Right", well built, and "Compatible".

Hopefully your new battery will be all those things.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[musashiwrx]

I put in a ticket to buy a new battery 6 days ago. No response from HP yet. Computer is out of warrantee but i just want to BUY a battery to install myself. Same situation, opened up the case and saw it all puffy, (a couple screws had come loose and i think that's why. 

How do you get in touch with HP to SELL you a battery? I do not want a knockoff that says 'counterfeit battery' everytime i boot the computer. 

Thanks!

[barom]

I was not able to buy from HP directly. I suggest you buy from eBay and hope for the best. Mine looks and feels genuine and I did not have any issues, there’s still a possibility it’s fake of course but so far so good. Plus the original genuine one was the one that bulged so can’t be that bad regardless.

[musashiwrx]

I'll give that a shot. I found some sites online that had them, but they looked a little sketchy, Amazon meanwhile only had the off brands. But ebay has buyer guarantees so that sounds like a good idea. Thanks!