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‎04-28-2022 11:12 AM

HP Recommended
Product: HP Spectre x360 - 15-bl112dx
Operating System: Microsoft Windows 10 (64-bit)

I have a 2018 Spectre x360 with a swollen battery- touchpad is not functioning due to being pushed out of the housing.  I opened a swollen battery case with HP, and then received an email indicating the case was closed with no information.  None of the links provided in those emails do anything but route me back to the same place.  Obviously it's out of warranty at this point.  Do I have any options for 1) having HP repair, and 2) getting an HP replacement part?  I had the motherboard replaced by HP a couple years ago, and that went very smoothly, but I was able to find and use a phone number to initiate that process, haha! Any help would be appreciated. 

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1 REPLY 1

‎04-29-2022 09:14 AM

HP Recommended

Hi @crogers2540 

 

Welcome to the HP Support Community. We are really sorry that you are facing issues with your HP Spectre X360 - 15-Bl112dx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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