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‎12-15-2021 10:08 PM

HP Recommended
Product: HP Notebook - 15q-ds0010tu
Operating System: Microsoft Windows 11

My touchpad is not working, and I am not able to find a synaptic touchpad in my device manager->mice and other pointing devices. Even I have installed new Drivers from hp support still not working. 😒😒Help anyone

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6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2021 10:38 PM - edited ‎12-15-2021 10:46 PM

HP Recommended

Did the laptop come with Windows 11? There seems to be recurring problem here with users upgrading from 10 to 11. I don't have an answer. Your Drivers page only lists Windows 10 as an option. Driver Page There seems to be 6-7 Synaptics drivers for whichever W10 version you have. I'd try the top 2, after removing the device in Device Manager, the run the driver.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014

View solution in original post

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‎12-15-2021 10:38 PM - edited ‎12-15-2021 10:46 PM

HP Recommended

Did the laptop come with Windows 11? There seems to be recurring problem here with users upgrading from 10 to 11. I don't have an answer. Your Drivers page only lists Windows 10 as an option. Driver Page There seems to be 6-7 Synaptics drivers for whichever W10 version you have. I'd try the top 2, after removing the device in Device Manager, the run the driver.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
1 person found this reply helpful
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‎01-06-2022 12:11 PM

HP Recommended

No need to worry. Just reboot the system. Press the power key for 10sec. Thinks will go back to normal.

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