Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-15-2021 10:08 PM

HP Recommended
Product: HP Notebook - 15q-ds0010tu
Operating System: Microsoft Windows 11

My touchpad is not working, and I am not able to find a synaptic touchpad in my device manager->mice and other pointing devices. Even I have installed new Drivers from hp support still not working. 😒😒Help anyone

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2021 10:38 PM - edited ‎12-15-2021 10:46 PM

HP Recommended

Did the laptop come with Windows 11? There seems to be recurring problem here with users upgrading from 10 to 11. I don't have an answer. Your Drivers page only lists Windows 10 as an option. Driver Page There seems to be 6-7 Synaptics drivers for whichever W10 version you have. I'd try the top 2, after removing the device in Device Manager, the run the driver.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-15-2021 10:38 PM - edited ‎12-15-2021 10:46 PM

HP Recommended

Did the laptop come with Windows 11? There seems to be recurring problem here with users upgrading from 10 to 11. I don't have an answer. Your Drivers page only lists Windows 10 as an option. Driver Page There seems to be 6-7 Synaptics drivers for whichever W10 version you have. I'd try the top 2, after removing the device in Device Manager, the run the driver.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-06-2022 12:11 PM

HP Recommended

No need to worry. Just reboot the system. Press the power key for 10sec. Thinks will go back to normal.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.