Synaptic touchpad missing in device manager

[Ryan001]

Did a fresh install of Windows 10 and touchpad not working/visible on HP 17-cn1053cl. Tried to install multiple drivers and restarts, but hardware still not detected in device manager.  Trackpad not visible via BIOS.  Trackpad still works in original install of windows, but can't see it in the new installation.  All updates applied.

[ub6424]

Hello @Ryan001 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[Ryan001]

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-BRPRPB2
System Manufacturer HP
System Model HP Laptop 17-cn1xxx
System Type x64-based PC
System SKU 4S324UAT#ABA
Processor 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.12, 11/15/2021
SMBIOS Version 3.3
Embedded Controller Version 69.17
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 89B7
BaseBoard Version 69.17
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name DESKTOP-BRPRPB2\Dan
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.7 GB
Available Physical Memory 7.35 GB
Total Virtual Memory 14.0 GB
Available Virtual Memory 9.73 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[ub6424]

Hello @Ryan001 

(1) Your product number (p/n) is wrong:

4S324UAT#ABA

Correct:

4S324UAR#ABA

or

4S324UA#ABA

(2) Please reinstall your operating system !

 You need to prepare <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are already included )

(3) Please report your results

[Ryan001 · Accepted solution]

I tried using the HP Cloud Recovery tool and it gave an error stating my computer was not supported.  I reinstalled a new copy of Windows 11 instead of Windows 10 and that fixed the driver issues.  The trackpad and everything else is working now.  Thanks for your help.

[ub6424]

Hello @Ryan001 

I don't know what you did, but both product numbers (p/n) are supported.

Kind regards

[ub6424]

---

@Ryan001 wrote:

I tried using the HP Cloud Recovery tool and it gave an error stating my computer was not supported.  I reinstalled a new copy of Windows 11 instead of Windows 10 and that fixed the driver issues.  The trackpad and everything else is working now.  Thanks for your help.

---

You're welcome !

Good luck