Synaptics TouchPad Driver

[nevah777]

My Synaptics TouchPad Driver were unistalled from my PC. Now the touchpad doesn't work I'm using a wired mouse. I tried reinstalling the Synaptics TouchPad Driver from the HP website but, with no luck it still wont work. How do i get my touchpad working again on my HP  notebook.

[Jeet_singh]

Hi @nevah777,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the touchpad not working on your HP notebook. Don't worry we'll work together to find a solution for you.

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[kyle_b · Accepted solution]

Reinstall the Intel Serial I/O chipset driver from hp.com

[nevah777]

Thanks so much I reinstall the Intel Serial l/O and synatics touchpad. I can't believe it's working now. It's been a year and a half since I used the touchpad. Thanks u so much:)