Synaptics Touchpad will not disable when mouse is connected.

[Graham031254]

I am using windows 10, build 1909. The system was working perfectly until this afternoon. For some reason, the touchpad became active while I was using the mouse to navigate on the page.  In the past I had checked the option to disable the touchpad when the mouse is installed.  The mouse is still working fine however, I cannot find the check box to disable the touchpad. That option seems to have disappeared.  Now whenever I am typing on the keyboard, the cursor is jumping all over the page due to "Palm Creep".  Any assistance will be greatly appreciated.

[Riddle_Decipher · Accepted solution]

@Graham031254 Here are a few steps that should help get the missing synaptics tab back:

Step 1: Go to Device Manager > Mice and other pointing devices. Right-click on the Synaptics option and go to Properties.
 

 

Step 2: Go to the Driver tab and note down the Driver Version (19.5.10.75 for my laptop).

 

Step 3: Click on Update Driver.
 

 

Step 4: Click on ‘Browse my computer for driver software.

Step 5: Click on ‘Let me pick from a list of available drivers on my computer.’

Step 6: Now select a version less than the one that you noted above. In my case, it is 19.5.10.69 version. Click Next and you will be asked to restart the PC.

Once you log in again, open Control Panel and go to Mouse settings. The Synaptics tab will be happily sitting there. Click it to modify TouchPad/ClickPad settings and you can make the necessary changes.

If none of the methods mentioned above bring back the Synaptics tab, install Synaptics app from the Microsoft store. Once installed, launch it and you will be able to modify its settings.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Graham031254]

I applied the solution as described in your response.  It worked!  Thanks for the information and the easy fix.