Synaptics WBDI Fingerprint Reader USB 102(SGX)

[2xprogamerxpo]

Hp Spectre 360 just did an windows update and corrupted mostly everything on my pc.  I went in my device Manager and found the yellow error symbol alerting that something is wrong with the driver.

I went on hp site and tried to download the hardware update but I do not see the windows 11 version.  Can someone please direct guide me through the correct steps.  I tried to do some of the steps on the forum but it looks like nothing has worked.  I'm at my ends wit lol if someone has more info on this problem it would be a great help.

[Deep_World]

Hi @2xprogamerxpo,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about  fingerprint reader issue, don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

• After the update, are you able to log in to Windows at all, or are you relying solely on the fingerprint reader for sign-in?
• Did you notice if the driver error in Device Manager shows a specific code (like Code 10 or Code 43)?
• Have you tried rolling back the driver or uninstalling/reinstalling it yet?

Troubleshooting steps you can try:

1. Uninstall and Reinstall the Driver
   • Open Device Manager → right-click the Synaptics WBDI Fingerprint Reader → select Uninstall device.
   • Restart your PC. Windows will often reinstall a generic driver automatically.
2. Check Windows Update for Optional Drivers
   • Go to Settings → Windows Update → Advanced options → Optional updates.
   • Sometimes fingerprint drivers are listed there separately from the main updates.
3. Install Windows 10 Driver in Compatibility Mode
   • If HP’s site doesn’t list a Windows 11 driver, download the latest Windows 10 driver for your Spectre x360.
   • Right-click the installer → select Properties → Compatibility tab → Run this program in compatibility mode for Windows 10.
   • Then install it and restart.
4. Roll Back the Update (if the issue started immediately after a Windows update)
   • Go to Settings → Windows Update → Update history → Uninstall updates.
   • Removing the most recent update can sometimes restore functionality until a fixed driver is released.
5. Check BIOS/HP Support Assistant

• Open HP Support Assistant and run updates it sometimes pushes firmware or driver fixes not listed on the website.
• Also, check your BIOS settings to ensure the fingerprint reader is enabled

I hope this helps.

[2xprogamerxpo]

Hello 

No I can log into windows. The issue I'm having is that I can't open settings and update windows because of the corrupted drive by WBDI Fingerprint Reader Drive.  Example below

 And it did come up with an error code before and giving me trouble with reinstalling windows again but I haven't received that error message again since it seems like it reinstalled windows.  I'm still having the same problem though.

I'm going to follow those steps you listed above 

thank you for your help I'll let you know if I was successful. 

[Deep_World]

Hi @2xprogamerxpo,
 

Thanks for your response and Thank you for sharing those details with me . 

 You’ve already taken some important steps, and I want to acknowledge the effort you’ve put in so far.

The Synaptics WBDI Fingerprint Reader driver can sometimes cause conflicts with Windows updates or settings access if it becomes corrupted. Since you’re able to log in, that’s a good sign, but the lingering driver issue is clearly blocking smooth use of your system. Following the steps we discussed earlier is the right direction, and I’m glad you’re giving them a try.

If the problem persists after those steps, one option is to temporarily disable or uninstall the fingerprint driver in Device Manager and then retry accessing Windows Update. This can help isolate whether the driver is the root cause. Once updates are applied successfully, you can reinstall the fingerprint driver from HP’s support website https://support.hp.com/ to restore functionality.

Please let me know how it goes after you try the steps. 

I hope this helps.