• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-21-2024 05:24 AM - edited ‎08-21-2024 05:42 AM

HP Recommended

I need to download the files to re-create the SBCT USB but when I use the speedcode of TDIA on HP Channel Services Network (CSN), the webpage returns a 503 error (service temporarily unavailable).

 

The TDIA speedcode redirects to this URL -

https://h20345.www2.hp.com/km/diagnostictools/TDIAMain.htm?code=TDIA::GBS1

 

It's been this way for weeks now, has anything been changed on CSN? Have the files been moved?

Category:
3 REPLIES 3

‎08-21-2024 01:08 PM

HP Recommended

If HP has decided to no longer provide that utility to the public and you want it, you will have to locate a version that is out in the wild on the internet.

 

That will be about  as good as it gets.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-21-2024 02:56 PM

HP Recommended

It never was publicly accessible as it's a proprietary tool for use by HP-accredited technicians (which I am). 

 

Those in the know will be aware of the speedcode and I invite them to try it and see if the same issue occurs. I'm not going to go into details for obvious reasons. My question was aimed at fellow techs

 

I wouldn't trust anything downloaded from "the wild" when working on customer equipment anyway as there is no guarantee it hasn't been tampered with for whatever reason...

 

Was this reply helpful? Yes No

‎08-21-2024 03:32 PM

HP Recommended

Okay.

 

Good luck with that.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.