• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-28-2024 03:40 PM

HP Recommended
Product: HP Pavilion 13 Laptop PC 13-bb1000 (436R0AV)
Operating System: Microsoft Windows 11

Original battery failed. Ordered replacement that was installed by Best Buy. When I tried to calibrate the battery, the system would freeze. Holding the power button for 15 seconds, it would power off. It would not power back on. Disconnecting and reconnecting the battery, and it will function once again. I have tried to run the diagnostics. If the power supply is connected, the same system freeze happens. 

So, I think there's something else going on besides the battery? Any other ideas?

Thanks!

Category:
2 REPLIES 2

‎06-28-2024 04:11 PM

HP Recommended

Take it back to Geek Squad. What you describe sounds like they installed a defective battery, which can happen.  It's also possible there is an issue with the motherboard charging circuitry. Frankly if that is the case they should have diagnosed that before charging you for a new battery. 

Was this reply helpful? Yes No

‎06-28-2024 07:47 PM

HP Recommended

Actually, they required that I acquire the battery and they installed. I guess it could be bad.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.