System Test Failure - How do I locate "Test Logs" to know what a Test Failure ID means?

[Sid2011]

System Test Failure - How do I locate "Test Logs" to know what a Test Failure ID means?

System Test Failure ID: 94N42J-6ME931-QFPJWJ-60SF03

Product C2N7OUA#ABA

[AlexandruN]

It means the compnent you tested failed and needs replacing.

The test logs might not be visible depending on the version of the UEFI installed on your machine.

Test logs usually appears in the main menu of the HP UEFI which you can access by tapping the F2 button immediately after turning the laptop on.

[Sid2011]

I'm sorry, I guess I either didn't understand something or didn't communicate something very well.  I knew the system test was informing me of a tested item failure that would imply I needed to replace something.  But, I understood that I could find out WHICH component failed by looking it up in the "Test Logs". which I thought (IF I could locate the "test logs" listings on the HP support website) they would tell me what needed replacing since the test only told me that it was:

System Test Failure ID: 94N42J-6ME931-QFPJWJ-60SF03

which may mean something to HP, but it tells me nothing about what may need to be replaced.

Said differently, I thought the "Test Logs" (which were being referred to on the HP support website concerning an "Unmountable Boot Volume" Windows stop code received) would cross reference the above Failure ID number to an actual description of what needed to be replaced.  That is what I am actually trying to find out.

[AlexandruN]

The online chat support team or phone support team can use the failure ID to confirm the serial number, product number, time and date the test was performed on and also the part number of the component that failed.

Only they have the tools to make use of the failure ID, us regular people don't have much use for it.

The only "test logs" we have acces to are the ones in the HP UEFI.

[EddyK · Accepted solution]

Hello Sid2011,

Failure ID 94N42J-6ME931-QFPJWJ-60SF03 translates to Failure Code 303 or Hard Disk 1 Quick Test Failure. This means that the hard drive has failed or is failing.

Please back up important data immediately. You can also choose to extract data from the hard drive later using a USB to SATA adapter.

Please contact HP for support options if you are under warranty.

Contact HP Worldwide here.

Check warranty status here.

Otherwise, the hard drive must be replaced. Any conventional 2.5" hard drive will work. However, I do recommend getting an SSD which is advantageous in every form compared to a hard disk. Recommended SSD here. Steps to replacement are located on pages 48-51 on your computer's Maintenance and Service Guide. 

Hope this answers your question,

Eddy

Hit the Accept as Solution if I solved your problem.
Hit the thumbs up to show appreciation!

[Sid2011]

Thanks AlexandruN - the first time I got the message, it was after selecting System Tests, and I only had time to quickly jot down the Failure ID number, etc. before the HD would crap out and the system would shut down.  So after your first response I went back in and saw that there was a "Test Log" selection on that screen, which DID, in fact, tell me that it was a HD failure (before the HD crashed again)- so you really did get me what I needed.  Many thanks!

[Sid2011]

Thanks Lots Kem579 - Very helpful information.  I do have a recent backup so recovery will just take some time.  Since this laptop is +/- 5 years old, and it wouldn't do a full update to Windows 10 Creators Update (Microsoft Tech said the drivers weren't tested by HP for the upgrade and had to turn off enhancement updates because they thought it would be too dangerous to push the full Win 10 update without tested drivers) I was already anticipating I would need to replace this laptop (and then I got a Windows Stop Code: Unmountable Boot Volume, whch then morphed into the the HD test failure).  So rather than update it with a new SSD drive, I'm thinking its time to get a new laptop (with a new motherboard and drivers and a nice clean Win 10 installation vs my upgrade from Win 8).  I really do appreciate the SSD recommendation and maintenance and service manual referal - NICE.  Very thoughtful additions!