System is crashing unexpectedly with BSOD after upgrading the RAM for my laptop

[r0h1t_babu]

I upgraded my hp 15-ac-122-tu notebook’s RAM a few days ago. Everything was fine until I found a bug that caused BSOD(IRQL_NOT_LESS_OR_EQUAL and several other messages) and made the laptop hard to boot. Apparently, the BSOD appeared:

• When the screen is turned off.

• When the laptop goes to sleep.

• When the laptop goes to hibernate.

• It even crashes unexpectedly

In all the above mentioned cases, I see the BSOD and laptop tries to restart. During the restart, instead of booting up, it makes a black screen and the black screen keeps dimming(greying out) like forever and the laptop makes a “click/tick” sound from the inside. So I tried to force shutdown the system but it didn't simply go off. It keeps blinking even when I press the power button for a long time. After giving some time between the attempts it goes off after trying for 2-3 times. Finally, THE LAPTOP TURNED OFF. But that doesn’t simply end the problem. You have to turn it on again in order to check whether everything is good. So you TURN ON THE LAPTOP and IT WILL REPEAT THE ABOVE MENTIONED PROBLEM AGAIN starting from the black screen blinking..blah..blah and so on. Again, this happens 2-3 times and after several attempts the laptop will boot.

I tried the Windows Memory Diagnostic Tool. Irony is that when I started the memory test(which requires a restart), THE BUG APPEARED. After fighting it to boot into the system, the memory test ran and the results were normal. I have the dump file for every crash that occurred.

Things to note:

• I’m using Windows 10 and the newly purchased RAM has the same configurations but a different brand.

• My laptop is dual booted(Windows 10 and Ubuntu 20.x) and I am using GRUB as boot manager.

• My laptop initially had 4 GB RAM and I added another 4 GB RAM in the second slot.

ERROR MESSAGES:

• System thread exception not handled

• Bad Pool Caller

• Event tracing fatal error

• Critical process died(while doing update)

• System thread exception not handled

I have accessed the MiniDump folder(C:/Windows/MiniDump) and making the dump files available here

Please help. Thanks in Advance.

[Echo_Lake]

@r0h1t_babu
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. This sounds like hardware or software incompatibility issue Windows 10 which causes all sorts of problems. I would recommend try using new ram only with Windows OS to ensure that your computer is recognizing the ram.

Hope this helps! Keep me posted for further assistance.
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