System is hanging while typing keyboard there is no movements of letters on display

[PG07]

product number: 6P129PA#ACJ

Serial Number: <removed_Do not include the product serial number or any private information>

The above mentioned Laptop product system warranty is expired and while typing keyboard there is no movements of words on desktop and also system is hanging like without my inputs number of tabs opening in the websites automatically 

Please resolve my issue if warranty is major issue then extend my warranty as soon as possible 

Thanking you sir/Madam 

[Kuroi_Kenshi]

Hi @PG07,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Physical Issues

1. Inspect the Keyboard: Ensure the keyboard is properly connected and there are no physical obstructions or debris under the keys.
2. Test another Keyboard: If possible, connect another keyboard to see if the issue persists. This will help determine if the problem is with the keyboard or the system.

Update or Reinstall Drivers

1. Update Drivers: Ensure that your keyboard and other system drivers are up to date. You can do this through the Device Manager in Windows.
   • Open Device Manager by right-clicking the Start button and selecting "Device Manager."
   • Expand the "Keyboards" section, right-click your keyboard, and select "Update driver."
2. Reinstall Drivers: If updating doesn't help, try uninstalling and reinstalling the keyboard driver.
   • In Device Manager, right-click your keyboard and select "Uninstall device."
   • Restart your computer, and Windows should automatically reinstall the driver.

Run a System Scan

1. Scan for Malware: Run a complete system scan using your antivirus software to check for any malware or viruses that might be causing the issue.
2. Use Windows Security: If you don’t have third-party antivirus software, you can use Windows Security.
   • Open Settings, select "Update & Security," then "Windows Security," and click "Virus & threat protection."

Perform System Maintenance

1. Clear Temporary Files: Use the built-in Disk Cleanup tool to clear temporary files that might be causing your system to lag.
   • Search for "Disk Cleanup" in the Start menu and follow the prompts.
2. Check for System Updates: Ensure that your system is updated with the latest Windows updates.
   • Go to Settings, select "Update & Security," and click "Check for updates."
3. Keyboard Settings: Ensure there are no accessibility features enabled that might be affecting your typing experience.
   • Open Settings, select "Ease of Access," then "Keyboard," and ensure settings like "Sticky Keys," "Toggle Keys," and "Filter Keys" are turned off.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,