THE COMPUTER'S WEB CAM

[Enrico52]

the computer's camera is on but not working 

[Jerry_57]

Hi @Enrico52,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP computer's camera is on, but not functioning correctly. Follow these troubleshooting steps:
 

Check Privacy Settings:
 

• Make sure that the camera isn’t being blocked by a privacy cover.
• Verify the camera privacy settings in your operating system to ensure apps have permission to access the camera.

Update Camera Driver:
 

• Open the Device Manager by typing "Device Manager" in the taskbar search box.
• Expand the "Cameras" or "Imaging devices" section.
• Right-click on your camera and select "Update driver."

Restart Your Computer:
 

• Sometimes, a simple restart can resolve issues with hardware not functioning correctly.

Test the Camera in Different Apps:
 

• Use another application that requires a webcam to see if the issue persists across different programs.

Check Webcam Indicator Light:
 

• Ensure the webcam light is on, indicating the camera is active. If it's not, the camera may not be turned on or be in use.

Run Windows Troubleshooter:
 

• Type "Troubleshoot" in the search box and select "Troubleshoot settings."
• Under "Find and fix other problems," select "Camera" and follow the on-screen instructions.

Review Anti-Virus and Privacy Software:
 

• Ensure that your antivirus or privacy management software is not blocking access to your webcam.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support