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‎10-09-2023 08:24 AM

HP Recommended
Product: HP Notebook - 17-bs011dx

My HP Laptop failed a hardware component test on the mouse/touchpad /pointer with failure ID GLNEXX-8PPBQP-GXGGRG-G1T713.

 

Please what is the meaning?

 

Kindly advise

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2023 09:09 AM - edited ‎10-09-2023 09:11 AM

HP Recommended

Here is the error message translation by an HP utility.

The touchpad connection  to the laptop's system board header should be reseated. If the error still is present afterward, the touchpad should be replaced.

 

ErrorMsg.png


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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1 person found this reply helpful
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1 REPLY 1

‎10-09-2023 09:09 AM - edited ‎10-09-2023 09:11 AM

HP Recommended

Here is the error message translation by an HP utility.

The touchpad connection  to the laptop's system board header should be reseated. If the error still is present afterward, the touchpad should be replaced.

 

ErrorMsg.png


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No
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