TOUCHPAD SCROOL NOT WORKING

[ROGER118]

after seeing this i uninstalled this app. and my touchpad gesture does'nt works

[asmita6658]

Hi @ROGER118

Welcome to the HP Support Community. I'd be happy to assist you with the Touchpad issue.

Please try these steps -

1) Right click on the start or Windows icon and open the "Device Manager".

2) Expand the "Mice and other pointing devices".

3) Right click TouchPad and then click on uninstall and restart the computer. 

Also, try these steps to update the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ROGER118]

I've tried all steps including BIOS not working same error displayed..........

[asmita6658]

@ROGER118

Could you please try creating a new user account and check -

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.
 

Let me know. 

[ROGER118]

I've tried all the steps and created a new user and logged in but no use same prob. Exist......

[asmita6658]

@ROGER118

Please back up the data and try re-installing the operating system using these steps - HP Consumer PCs - Using the HP Cloud Recovery Tool