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TPM Fail and CVE-2019-11090

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Microsoft Windows 10 (64-bit)

Hello:
  As per the Subject, I am not finding any information regarding CVE-2019-11090 and getting updates for TPM/BIOS/Firmware updates for HP Notebooks (we have various models in our organization).
  Is there a download page that exists that provides the latest patch for all HP Notebooks instead of having to identify EACH model and go to its own downloads page?  Other keywords are Intel-SA-00213, Intel-SA-00223 and Intel-SA-00233.
  Thank you.

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HP Support Agent
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@PhilGSecurity
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Hello:
As per the Subject, I am not finding any information regarding CVE-2019-11090 and getting updates for TPM/BIOS/Firmware updates for HP Notebooks (we have various models in our organization).
Is there a download page that exists that provides the latest patch for all HP Notebooks instead of having to identify EACH model and go to its own downloads page? Other keywords are Intel-SA-00213, Intel-SA-00223 and Intel-SA-00233.
Thank you.

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HP Support Agent
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Message 4 of 5
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@PhilGSecurity


 I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

Keep me posted for further assistance.

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Message 5 of 5
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Another HP Support Tool who replies with a stupid canned response and doesn't actually read my question and answer properly but asks for more information which isn't required.
What is wrong with you people?
Read my question.  It's simple.  It doesn't require me to look for a specific model.  It doesn't need a reply about if I applied a hardware or software update.
At least Dell provides a clear response and provides the information I need without me having to waste time trying to do a search on their site.

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