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‎05-31-2018 07:23 PM

HP Recommended
Product: Spectre X2 12-C000
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the TPM firmware per the model number (sp84203) and when I try to run it, it says "BIOS not compatible with this device".  Can you direct me to the corrrect file?  My product number is Y3T95AV

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‎05-31-2018 07:45 PM

HP Recommended

@kra

 

BIOS for your machine should be the following SP

 

     https://ftp.hp.com/pub/softpaq/sp85501-86000/sp85671.exe

 

Regards.

BH
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3 REPLIES 3

‎05-31-2018 07:45 PM

HP Recommended

@kra

 

BIOS for your machine should be the following SP

 

     https://ftp.hp.com/pub/softpaq/sp85501-86000/sp85671.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-31-2018 08:39 PM

HP Recommended

Thanks for the link to the correct bios file.  It loaded fine.  I then followed the Microsoft steps to clear the TPM and after rebooting, TPM is still saying a firmware update is needed for my processor.  Any ideas?  I made sure windows updates loaded first.

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‎08-13-2018 01:27 AM

HP Recommended

I have the same problem.

 

Tried the link that points to BIOS F.15 download, but when I attempt to update the firmware, the app says that its' not compatible with my X2 (HP Spectre x2 Detachable 12-c0XX), and my current firmware is F.17-06/22/2018

 

I run the TPM.msc, and the TPM version returned is 5.61.2785 so it looks like the TPM firmware in my laptop is still the older version 

 

Please advise.

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