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‎06-15-2019 06:42 PM

HP Recommended
Product: HP Notebook 17-y014cy
Operating System: Microsoft Windows 10 (64-bit)

Have computer maybe a year, not used much. Not a lot on it. Said it was updating and now say 100% Disk (Total utilization across all physical drives)(Percentage of time the disk is processing read or write request) when looking at Task manager. Hard drive shows 1.74 tb free or 1.80 TB.  

1 person had the same question
2 REPLIES 2

‎06-16-2019 01:40 AM

HP Recommended

Hi,

First, try performing HP hardware diagnostics on the drive and see if there are any failures. You can perform the fast system test or hard drive test.

Turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears. Press F2 to enter diagnostics and perform test/tests.

 

Let me know,

David

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‎06-16-2019 06:44 PM

HP Recommended

I ran the Hard drive quick test and the system quick test.... everything passed and was ok... What now? This only occured after Windows update....  

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