-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
My motherboard has two ram slots, so I thought of upgrading my computer by adding another ram stick as my computer came with one 8gb stick and the other slot is empty.
However, when I added the other stick it does not show and task manager shows: Slots used: 1 of 1,
So I thought that maybe on of the slots are not working, so I removed the new ram stick and put the old one in the second slot, and the computer booted up, and it also boots up with only the new one in either slot.
So my question is, was the slot purposely disabled by Intel? Or is there something else behind it.
HP Recommended
Very interesting, the Maintenance and Service Guide (page 3) says it has 2 slots but only supports 8GB max on a single slot that why it works on either slot but not both. You can use both slots only if
- 8GB = 2 x 4GB or4GB + 4GB
- 6GB = 4GB + 2GB
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community