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‎09-25-2024 04:07 AM

HP Recommended
Product: HP Spectre x360 14 inch 2-in-1 Laptop PC 14-eu0000 (7K633AV)

When I open a meeting in Teams, it is causing my laptop to crash to a blue screen and reboot. This doesn't happen every meeting and is seemingly random. However, it is always when I join a teams meeting.

I have ran the hardware tests and no problems have been identified.

I have reinstalled teams and this has not helped.

If I go to event viewer, I can see a critical event each time this has happened and it is always the same type - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

My laptop is only a few months old.

Can someone help with this?

Thanks

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