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‎05-12-2021 08:47 AM

HP Recommended
Product: Envy x360 15-w110nr
Operating System: Microsoft Windows 10 (64-bit)

I bougth My laptop from USA 4 years ago and using it in TURKEY. It does not power up so i sent it to HP technical servise in TURKEY. they say “motherboard is out of order, it should be changed but we can not get a new motherboard because HP international tecnical service does not provide technical support for these part”  So they send my computer back without doing anything. I need a new motherboard to run my laptop and cant get it. How can i solve this problem ?

1 REPLY 1

‎05-15-2021 06:10 AM

HP Recommended

Hi @Muratsavkli,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

HP chat support Team

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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