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‎02-28-2020 06:33 AM

HP Recommended
Product: HP Pavilion 15-bc502nc
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have bought a notebook HP Pavilion 15-bc502nc few months ago and I observe fan noise more and more last weeks. Problem is when I plug in my notebook to electricity network. Its temperature raises (up to 95 Celsius) rapidly and fan starts cooling very noisy, even there are no extra tasks running. It takes several minutes till it calmes down. This process is repetead several times while it's charging even though I am not using my notebook at the time. I can understand that when I plug in the device, power rises from 15W to approximately 45W, but I think, that cooling system should be addapted to this. When I try to play some game or run program which is hard for CPU it causes terrible noise. I have updated BIOS and some drivers, but it didn't help. I would be glad, if you'll find some way how to solve this problems.

 

Thank you for your help

1 REPLY 1

‎03-02-2020 04:23 AM

HP Recommended

Hi @RobertS7

 

Welcome to the HP Support Community. I'd be happy to assist you with the overheating issue. 

 

Please try these steps - HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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