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‎04-20-2024 05:05 PM

HP Recommended

I have a notebook id 1GR86LA#AC8, I have performed the Drive test and it failed with the failure ID 9C7NK0-B79C3F-XD7URA-608M03. Could you tell me what this error indicates and how to solve it?

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1 REPLY 1

‎04-20-2024 05:48 PM

HP Recommended

You will have to install a new hard drive and reinstall the operating system.

 

If you plan on doing that, you may want to consider replacing the 1 TB 2.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05493257.pdf

 

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will return the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you will have to use the software on another PC, you will need to enter your notebook's product number in the tool's search window to proceed to make the recovery media.

 

Your PC's product number is 1GR86LA#AC8

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