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Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z5AV)
Microsoft Windows 11

Hello HP Support Team,

I need assistance regarding my HP laptop. The panel near the screen hinge has a small gap, possibly caused due to slight glue application  near the hinge area earlier. The screen is working fine, but I’m worried this gap might get worse over time or affect the hinge or display.

Can you please:
1. Tell me if this gap needs to be fixed urgently?
2. Estimate the repair cost, including any service or part replacement, if needed?
3. Confirm whether this repair can be done at home by a SmartFriend technician or I should visit a service center?

I would prefer to fix this early before it causes more damage. Kindly suggest the best option.

Thank you.

1 REPLY 1
HP Recommended

Hi @at0507,

Welcome to the HP support community.

I understand you have trouble with the hinge issue to help you better please share the image of the issue in private to help you better.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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