The F9, F10, F11, F12 keys stopped working, the Alt, the Enter key and the delete key

[davd4584]

...

[davd4584]

My serial number is [Personal Information Removed]  

HP Pavilion 23-h001la Touch All-in-One Desktop PC

[Sneha_01]

Hi @davd4584,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If specific keys on your HP Envy x360 have stopped working, there could be a few potential causes, ranging from software issues to hardware malfunctions. Here are some steps to troubleshoot the problem:

1. Check for Physical Issues

• Clean the Keyboard: Dust and debris can cause keys to malfunction. Use compressed air to blow out any debris from beneath the keys.
• Inspect for Damage: Look for any visible signs of damage or stuck keys.

2. Restart Your Laptop

• A simple restart can sometimes resolve temporary glitches that affect keyboard functionality.

3. Update Keyboard Drivers

• Device Manager:
  1. Right-click on the Start menu and select Device Manager.
  2. Expand Keyboards, right-click on your keyboard device, and select Update driver.
• HP Support Website: Check HP’s website for any updated keyboard drivers specifically for your laptop model.

4. Check Keyboard Settings

• Language and Region Settings: Ensure that your keyboard layout is set to the correct language:
  1. Go to Settings > Time & Language > Language.
  2. Check your preferred languages and make sure the keyboard layout matches.

5. Use On-Screen Keyboard

• To test if the keys are functioning, use the on-screen keyboard:
  1. Go to Settings > Ease of Access > Keyboard.
  2. Turn on the On-Screen Keyboard and see if the affected keys respond.

6. Check for Software Conflicts

• Boot your laptop in Safe Mode to see if the keys work there. If they do, it might indicate a software conflict.
  1. Restart your laptop and repeatedly press F8 or Shift + F8 to access the Advanced Boot Options menu.
  2. Select Safe Mode and see if the keyboard functions normally.

7. Run Keyboard Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Keyboard and run the troubleshooter.

8. Check for Windows Updates

• Ensure your operating system is up to date:
  1. Go to Settings > Update & Security > Windows Update and check for updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support