The Notebook doesn't recharge when turned on. Recharge only when switched off

[Chemical1]

Hi, I have a big problem. My notebook doesn't recharge when turned on. Recharge only when switched off.

Doesn't work without battery. How can I do to solve it. Many thanks for your help

[KrazyToad]

@Chemical1

I have gone through your Post and would like to help

Are you using the Original AC Adapter that came with the Notebook?

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Chemical1]

Hi,

many thanks for your help! 

Yes, the charger is original HP. I have already tried reinstalling the battery drivers but it still gives the same error. The only step I haven't tried is to hold down the power button for a minute. I'll try and I'll be able to tell you. Thanks for your time!

[praveen196]

@Chemical1

Perform the battery test and check.

Also, I would suggest you update the BIOS

Please let us know the result.

Have a nice day!!

[Chemical1]

Hi, thank you for your answer! I tried to update the bios but the pc does not give signs of life . I tried to bring my HP in a service point but they also don't know what it can be. I don't know if it's a simply connector's problem or motherboard problem. Thank you for your time!

[praveen196]

@Chemical1

I understand your concerns.

In that case, I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[Chemical1]

Hi, thank you for your answer! I bought the pc in assistance to change the connector but I don't know and I don't think is the right way to solve the problem. When the pc return to me I call the HP assistance. Thank you very much for your reply

Regards

[KrazyToad]

@Chemical1

Do visit our HP Support Community and drop us a message anytime you need help

Thank you