The Number Keys except 5 and 6 are not working

[Aldreine]

There was a problem with my built-in keyboard when I type in numbers it doesn't work so I want to know, HOW DO I FIX THE PROBLEM!? I have to use the external keyboard just to type the numbers.

[Raj_05]

Hi @Aldreine,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the built-in keyboard on your HP Notebook is not working properly, you can try the following steps to troubleshoot and potentially fix the issue.

• Restart Your Laptop: Sometimes, a simple restart can resolve temporary issues. Restart your HP Notebook and see if the problem persists.
• Check for Physical Damage: Inspect the built-in keyboard for any physical damage, such as loose keys or spilled liquids. If you find any issues, you may need to get the keyboard repaired or replaced.
• Update Device Drivers: Ensure that your keyboard drivers are up to date. You can do this by going to the Device Manager, finding the keyboard under "Keyboards," right-clicking, and selecting "Update driver." You can also visit the official HP website to download and install the latest keyboard drivers for your specific model.
• Uninstall and Reinstall Keyboard Drivers: If updating the drivers doesn't solve the issue, you can try uninstalling the keyboard drivers and then letting Windows reinstall them automatically. In the Device Manager, right-click on the keyboard, select "Uninstall device," and restart your laptop.
• Check Keyboard Settings: Ensure that the keyboard settings are configured correctly. Go to "Settings" > "Devices" > "Typing" and make sure that the correct keyboard layout and language are selected.
• Run Hardware Troubleshooter: Windows has a built-in troubleshooter that can help identify and fix hardware issues. Go to "Settings" > "Update & Security" > "Troubleshoot" > "Hardware and Devices" and run the troubleshooter.
• System Restore: If the issue started recently, you can use System Restore to revert your system to a point when the keyboard was working correctly. To do this, type "Create a restore point" in the Windows search bar, open the System Properties, go to the "System Protection" tab, and click on "System Restore."
• Check for Malware: Run a full system scan using your antivirus software to check for malware or other security threats that might be affecting your system.

If the problem persists after trying these steps, there might be a hardware issue with the keyboard,

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Aldreine]

I tried all of those  except 2 it will cost money just to do repairs

[Aldreine]

plus i tried an external keyboard AND IT WORKED. but i need my built in keyboard fixed

[Raj_05]

Hi @Aldreine,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Aldreine]

does it cost money but also i noticed something people has the same problem and it has to do with the PS/2 keyboard. why?

[psychowei]

Hey Aldreine.

I had the same problem and fixed it.

I went into my language settings and clicked on keyboard:

Next, I clicked on the drop down box and switched it to English (United States)

Took a few seconds and after it worked fine.