Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-18-2019 02:43 AM

HP Recommended
Product: HP Pavilion Power Laptop 15-cb0xx
Operating System: Microsoft Windows 10 (64-bit)

I've had this problem for about a week now, 

 

first i noticed this problem was when I was some CPU intensive tasks & generally when on battery it isn't really at its best in performance, So i connected the charger & noticed performance drops significantly, it was running slower than on battery. Later i tested some games & got Lag & delays, but when i un-plugged the power adapter it ran smoothly.

 

I've run some diagnostics on my battery & i get "Primary Battery: OK". So i ran some diagnostics on the AC Adapter and got 

 

AC Adapter test: Warning 

 

Component Test: Warning 

 

(A Danger Symbol here)  The Smart Adapter feature failed to return valid data

 

Current Version 6.3.2.0

 

 

Things i have Already tried 

1)I Tired a wall socket

2) Updated Bios (shows 2019 as latest update)

3)Factory reset via HP Recovery Manager 

4)Installed all drivers from HP Support assistant 

5)updated my display drivers

6)uninstalling Microsoft  ACPI-Compliant Control Method Battery & Microsoft AC adapter, & then restarted 

5)all updated in windows updated after the factory reset

10 people had the same question
1 REPLY 1

‎07-20-2019 02:41 PM

HP Recommended

@Help_Adam

Thank you for joining the HP Community

 

Appreciate all your time and efforts!

 

I would personally suggest you contact our HP Support for further assistance.

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.